Shipping Policy

Thank you for shopping with us. We aim to process and deliver your order as quickly and smoothly as possible.

Order Processing

Orders are typically processed and dispatched within 1–2 business days after your order has been confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping & Delivery Times

We offer international shipping.

Our estimated delivery time is:

7–12 business days after dispatch

Please note that delivery times are estimates and may vary depending on your location, local postal services, customs processing, weather conditions, or other circumstances outside our control.

Tracking Your Order

Where tracking is available, your tracking details will be sent to the email address provided when placing your order.

Please allow a few days for tracking information to update after your order has been dispatched.

Multiple Packages

Some orders containing multiple products may be shipped separately. This means you may receive your items in more than one package and at slightly different times.

There will be no additional shipping charge if your order is split into multiple shipments.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

Any customs charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you notice an error in your address, contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to change the delivery address.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Delayed Orders

Although most orders arrive within the estimated delivery timeframe, occasional delays may occur.

If your order has not arrived within a reasonable period after the estimated delivery date, please contact our customer support team and we will help investigate your shipment.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbours, your building reception, or your local delivery provider.

If you are still unable to locate the package, please contact us so we can assist you.

Questions

If you have any questions about your order or shipping, please contact our customer support team through the contact information provided on our website.